Exchange and Refund Policy
We offer refunds and exchanges within 14 days of purchase on items that are in original condition only and returned with receipt (in store purchases).
Original condition refers to;
- Items that have not been worn
- Items that have all original labelling and packaging intact and attached
- Items that have not been washed
- Items that are unopened and in original packaging
For hygienic reasons massage oils, balms, children’s hosiery, children's undergarments, children's swimwear, teethers, or earrings cannot be returned.
Wild Mountain Child reserves the right to refuse a refund or exchange if the item returned does not meet the above stated criteria. These items will be automatically returned to sender.
We understand that purchasing clothing online for children is hard so we try to be as accurate as possible in our sizing descriptions and details. We ask that if you are trying something on your child that you take care not to mark or damage the item so that we may assist you.
All due care is taken to ensure the items we send out are in perfect condition. If you receive an item that is not in this condition, please contact us immediately so we can take action.